Phone: 808-922-2211
HIS Hawaii 07/17/2024

Air Ticket Only Reservations from August 1, 2024

To our valued customers,


Thank you for always using H.I.S. Hawaii for your travel needs. Due to changing business conditions and a need to efficiently allocate our staff resources, we must announce a change to how we handle “air ticket only” reservations beginning from August 1, 2024. The following changes apply solely to “Air Ticket Only” transactions, NOT to air tickets purchased in conjunction with accommodation packages and escorted tours.


1) Air ticket only requests will now be handled via email. If you call us or come in person to our store, we can take your information (departure dates, etc.), but follow up estimates will be sent by email.


2) Our service fees for handling air ticket only requests will now be as follows:
a. $100 handling fee for economy air tickets
b. $200 handling fee for premium economy air tickets
c. $300 handling fee for business class air tickets


The above policies will go into effect from August 1, 2024. Again, these changes apply solely to “Air Ticket Only” requests, in other words, to air tickets purchased on their own without connection to an accommodation package or escorted tour.


We recognize that these changes may be inconvenient for some of our customers and apologize in advance. Unfortunately changes in the air tickets business since the pandemic have necessitated these adjustments. If you have any questions about these policies please feel free to reach out and we’d be happy to help you.


Thank you again for your support of H.I.S. Hawaii!

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